News, Public Notice

Washington County government systems hit by “cybersecurity incident”

County officials have announced that last Thursday, November 24, they “became aware of a cybersecurity incident, resulting in disruption to certain computer systems, the County’ s website, and certain County services.”

As of Monday, the county was still working to “restore County services that were impacted by the cybersecurity incident as quickly and safely as possible.”

“Washington County’ s top priority is ensuring our community members are safe and can access County government services they rely upon,” said county officials.

County phone service and Emergency 911 calls continued to function properly throughout the incident.

Some county services were still unavailable on Monday, including processing and/or issuance of permits and acceptance of financial payments, including taxes and water and/or sewer payments.

County officials said citizens should call a county department before coming into county offices to see if their issue will be able to be addressed.

“We continue to serve our residents and remain committed to ensuring prompt delivery of county services,” said officials.

Story updated Wednesday, November 30 with the following information:

Washington County provides the following updates as of November 29, 2022:

  • County residents are encouraged to visit the temporary Washington County website for incident updates and real-time information on the availability of county government services.
  • Application documents for the Washington County FY23 Surplus Funding Nonprofit Assistance Program grant and the Community Organization Funding grant can be downloaded on our temporary grant management webpage.
  • Citizens can access and register for all Washington County Parks and Recreation programs by viewing or downloading our  Winter Rec Guide. You can also call Monday through Friday at 240-313-2805 between 7:30 a.m. and 4:00 p.m.
  • Information concerning flights, events, and ticket sale hours for Hagerstown Regional Airport (HGR) can be viewed on the temporary HGR webpage.
  • Credit card payments for utility bills are being accepted by phone. You may call our Division of Budget and Finance Monday through Friday at 240-313-2317 between 7:30 a.m. and 4:30 p.m.
  • The Treasurer’s Office is accepting real estate property tax, personal property tax, and utility payments if paid by check.
  • Most County phone services remain unaffected and functional. Phone services at the Washington County Circuit Court have been impacted.  Also, the main phone number at the Office of the State’s Attorney is down.  To reach their office please call 240-313-2024.
  • Emergency 911 calls remain functioning.
  • Certain County services remain unavailable, including processing and/or issuance of permits and acceptance of some financial payments, including taxes. Citizens should call the respective Department before coming into County offices to see if their issue will be able to be addressed.